Support to Ombudsman of Belgrade

This project, whose execution is set from April to October 2010, has received funds from the Spanish Agency for International Cooperation Development (AECID).

By organising study visits to Catalonia and work meetings in Belgrade it is expected to strengthen the expertise of the Ombudsman of Belgrade's staff in complaints and ex-officio actions handling procedures in the areas of Health, Education and Environment, starting from the exchange of experiences with the Catalan Ombudsman and the Ombudsman of Barcelona.

Likewise, it is also intended to complete the staff training of the Ombudsman in dealing with citizens (interviews, help line, et) and in advertising the institution: promotional activities addressed to citizenship and media. Also, the Catalan Ombudsman will advise in designing the external communication strategy of the Serbian institution.

Finally, it will be addressed the promotion of the Ombudsman institution regarding the local administration in order to improve their mutual collaboration.