Online video calling service

The online video calling service allows contact with the Catalan Ombudsman to file a complaint or make a query from anywhere in the world. The only technical requirement is to have Skype installed in your computer (with webcam) or in any other suitable device.

If you wish to use our video calling service you must send an email to, with your name, skype account and other contact details, the matter you are complaining or inquiring about (fines, consumption, childhood, urban planning, etc...) and which day and time suits you best for making the video call. You can send further documents on the query to the same email address.

Remember that the office hours are Monday to Friday from 9 to 18 hours.


As easy as connecting to Internet

From the Catalan Ombudsman office we are sending you an email in 12 hours’ time maximum, from Monday to Friday, to confirm your connection date and the how it will work

Once you are connected, so will be an advisor of the Catalan Ombudsman who will be able to help you with your complaint or query.