I want to file a complaint

Acces to the Complaint Form People's Services Unit Phone 933 018 075Contacting the Síndic’s office is quite easy. A complaint must be filed in writing. The person filing it must sign it and include his or her personal information. The Síndic guarantees their confidentiality.

 

How to file a complaint

  • Through the People’s Services Unit. From January 11, 2021, the telephone and videocalling service hours are from 8.30 a.m. to 5.30 p.m., from Monday to Thursday, and from 8.30 a.m. to 3 p.m. on Friday. The front office hours are from 8:30 a.m. to 2:30 p.m., Monday to Friday.

    Passeig de Lluís Companys,7 08003, Barcelona Metro and Commuter train (L1 Arc de Triomf) and bus (19, H-16, V-19,  B-20 i B-25)  See map.

  • Use the same address for regular post.
  • By Fax: 93 301 3187
  • By Internet. Through this form
  • By Email: sindic@sindic.cat
  • By online videocalling service. More information about this service

The complaint must be signed and include the sender’s personal information. If you send it by e-mail or through the form via Internet the complaint must include your personal information.

For more information, you can telephone 900 124 124 (within the Catalan territory) or +34 933 018 075 from abroad

 

Guide for filing a complaint in writing

The brief of the complaint has to be simple, direct and concise.

Elements that the complaint must include:

  • The situation that the complaint is about.
  • Name of the Administration, or company providing service of public interest, about which the complaint is being filed.
  • A brief description of the steps already taken and the circumstances surrounding the situation reported.
  • The name, surname, postal address and telephone (if possible) of the person filing the complaint.