If a public authority or a company providing a public service (e.g. water, electricity, gas or telephone services) has not respected your rights, you can contact us. 

Submitting a written complaint

If you submit your complaint in writing, it must be signed. We recommend that you write in a simple, direct and concise manner. Confidentiality is always guaranteed. Please include the following information:

• The reason for your complaint.
• The name of the public authority or company providing a public service (e.g. water, electricity, gas or telephone services).
• A brief summary of the administrative steps you have already taken.
• Details of the person concerned (affected):
  • First name(s) and surname(s)
  • ID card, NIE or other identifying document
  • Email address (if you wish to receive electronic notifications)
  • Postal address (if you wish to receive notifications by post)
  • Telephone number

If you are acting on behalf of another person or organisation, you must also provide your details, as well as proof of authorisation (if necessary, this information may be submitted later).

When will I receive a response?

You will first receive a message confirming that your complaint has been received. The time needed to resolve the case will depend on several factors.

If you have not received a message from us within ten days of submitting your complaint, please contact us again.

If you have any questions, you can call us on (+34) 900 124 124 or (+34) 933 018 075.