Contacting the Síndic’s office is quite easy. A complaint must be filed in writing. The person filing it must sign it and include his or her personal information. The Síndic guarantees their confidentiality.

How to file a complaint

• Through the People’s Services Unit. Front office, telephone and videocalling service hours are from 8.30 a.m. to 5.30 p.m., from Monday to Thursday, and from 8.30 a.m to 3 p.m., Friday. 
  
  Passeig de Lluís Companys,7 08003, Barcelona Metro and Commuter train (L1 Arc de Triomf) and bus (19, H-16, V-19,  B-20 i B-25)  See map.
  
  
• Use the same address for regular post.
• By Fax: 93 301 3187
• By Internet. Through this form
• By Email: sindic@sindic.cat
• By online videocalling service. More information about this service

The complaint must be signed and include the sender’s personal information. If you send it by e-mail or through the form via Internet the complaint must include your personal information.

For more information, you can telephone 900 124 124 (within the Catalan territory) or +34 933 018 075 from abroad

Guide for filing a complaint in writing

The brief of the complaint has to be simple, direct and concise.

Elements that the complaint must include:

• The situation that the complaint is about.
• Name of the Administration, or company providing service of public interest, about which the complaint is being filed.
• A brief description of the steps already taken and the circumstances surrounding the situation reported.
• The name, surname, postal address and telephone (if possible) of the person filing the complaint.