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The Catalan Ombudsman requires immediate solution for those affected by Bankia shares deriving from Caixa Laietana

Following a meeting with the mayor of Mataró, Joan Mora, the Catalan Ombudsman, Rafael Ribó, opened an ex-officio action to look into the situation. In the resolution of the case, the Catalan Ombudsman suggests that the arbitration procedure is inititated within a maximun period of three months and ends in the following six months. In obvious cases of double deceit, the Catalan Ombudman considers that the amount invested in such shares must be immediately refunded, with the guarantee of the FROB (Fund for Orderly Bank Restructuring). The Catalan Ombudsman has informed about the above to the Public Prosecutor's Office for appropiate action.
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The Catalan Ombudman appreciates visible identification of anti-riots police agents

@Jordi Soteras
The Catalan Ombudsman, yet waiting to receive the details of such decision to assess them properly, believes this agreement gives a satisfactory response to the suggestions the institution has been formulating to the Home Affairs Department on several occasions since 2008. The Catalan Ombudsman considers this decision is a positive step towards the defence of citizens' rights and it should be made extensible to other law enforcement bodies which have not yet adopted the visible identification in protective vests.
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Opened a new ex-officio action regarding defaults of payment to pharmacies

The Catalan Ombudsman, Rafael Ribo, opened a second ex- officio action, after a first one opened last year, to investigate the failure to pay to pharmacies by the Catalan Government and to determine whether this "threatens the attention of the users" and leaves patients without drugs. Ribó confirmed the Catalan Pharmacists Association has guaranteed that pharmacies are assuming the drugs supplying and also suggested to the Government to mending the payment to pharmacies.

Appearance before the Parliament Ombudsman Commission to present the 2012 Annual Report

The Catalan Ombudsman, Rafael Ribo, accompanied by the Deputy General, Jordi Sànchez and the Deputy for the Defence of Children's and Adolescents' Rights, Maria Jesus Larios, appeared on March 11 and 18 before the Parliamentary Commission to explain and discuss with members of Parliament the most significant actions taken by the institution in 2012. The Ombudsman pointed out that most complaints were from the field of social services and warned that budget constraints mainly affect the most vulnerable in society.
Videos Ombudsman's Comission 11/3/13
Videos Ombudsman's Comission 18/3/13

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